🔧Troubleshooting
Solutions to common problems you might encounter on 0QP.
Wallet Connection Issues
Cannot Connect Wallet
Problem: Wallet won't connect to 0QP
Solutions:
Refresh page and try again
Clear browser cache and cookies
Disable ad blockers temporarily
Try incognito mode to isolate extensions
Update wallet extension to latest version
Switch to different browser (Chrome recommended)
Wrong Network Error
Problem: "Please switch to supported network"
Solutions:
Check current network in wallet
Switch to: Ethereum, BSC, Solana, or Polygon
Add network manually if not in wallet
Refresh 0QP app after switching networks
Network Configuration
BSC Network Settings: Network Name: Smart Chain RPC URL: https://bsc-dataseed.binance.org/ Chain ID: 56 Currency Symbol: BNB Block Explorer: https://bscscan.com
Polygon Network Settings: Network Name: Polygon Mainnet RPC URL: https://polygon-rpc.com/ Chain ID: 137 Currency Symbol: MATIC Block Explorer: https://polygonscan.com
Transaction Issues
Transaction Failed
Problem: Transaction rejected or failed
Common causes and fixes:
Insufficient Gas:
Solution: Add more ETH/BNB/SOL/MATIC to wallet
Minimum needed: Check network requirements in docs
Gas Price Too Low:
Solution: Increase gas price in wallet settings
Auto-adjust: Let wallet estimate optimal gas
Slippage Too Low:
Solution: Increase slippage tolerance to 1-5%
For volatile tokens: May need 10%+ slippage
Network Congestion:
Solution: Wait for lower congestion or try different network
Alternative: Use BSC or Polygon for lower fees
Pending Transactions
Problem: Transaction stuck as "pending"
Solutions:
Wait: Network might be congested
Speed up: Use wallet's "speed up" function
Cancel: If stuck too long, cancel and retry
Higher gas: Use higher gas price for retry
High Gas Fees
Problem: Ethereum gas fees too expensive
Solutions:
Switch networks: Use BSC (
$0.50) or Polygon ($0.05)Wait for cheaper times: Early morning UTC often cheaper
Batch transactions: Do multiple actions at once
Use gas trackers: Check ethgasstation.info
Trading Problems
Price Impact Too High
Problem: Slippage warning on large trades
Solutions:
Split trade: Break into smaller chunks
Use limit orders: P2P trading for better prices
Check liquidity: Trade in high-volume pairs
Try different network: More liquidity available
Order Not Executing
Problem: Limit orders not filling
Possible reasons:
Price not reached: Market didn't hit your price
Insufficient liquidity: Not enough tokens at that price
Order expired: Check expiration time
Network congestion: Delays in execution
Solutions:
Adjust price: Move closer to market price
Increase duration: Extend order expiration
Switch to market order: Immediate execution
Check order status: Verify it's still active
Funds Not Appearing
Problem: Tokens missing after trade
Check:
Transaction status: Verify completion on block explorer
Correct wallet: Make sure viewing right address
Token list: Add custom token if not showing
Network: Check you're on right blockchain
Time: Transactions can take 1-15 minutes
Staking Issues
Cannot Stake Tokens
Problem: Staking transaction fails
Solutions:
Check balance: Ensure you have enough 0QP
Verify gas: Need native tokens for transaction fees
Approve tokens: May need separate approval transaction
Minimum amount: Check if there's minimum staking requirement
Rewards Not Showing
Problem: Staking rewards not appearing
Explanations:
Distribution timing: Rewards given daily at 12:00 UTC
Small amounts: May not show until reaching $1+ value
Recent stake: First rewards start after 24 hours
Network delay: Check block explorer for confirmation
Cannot Unstake
Problem: Unstaking fails or disabled
Check:
Lock period: Verify if tokens are still locked
Penalty: Early unstaking may have fees
Gas fees: Need native tokens for unstaking
Contract status: Confirm staking contract is active
AI Assistant Issues
No AI Recommendations
Problem: AI not suggesting strategies
Possible causes:
Market conditions: Low volatility = fewer opportunities
Risk settings: Too conservative parameters
Insufficient funds: Below minimum thresholds
Tier access: Some features need premium tiers
Solutions:
Adjust risk tolerance: Increase to balanced/aggressive
Add more capital: Higher amounts = more opportunities
Check tier requirements: Upgrade staking if needed
Review preferences: Update strategy selections
AI Strategies Losing Money
Problem: Automated strategies showing losses
Understanding:
Normal variance: Short-term losses are normal
Market conditions: Some periods favor different strategies
Learning period: AI optimizes over time
Actions:
Review timeframe: Check longer periods (30+ days)
Adjust risk settings: Lower position sizes
Pause automation: Temporary manual control
Contact support: If consistent large losses
General Platform Issues
Slow Loading
Problem: App loads slowly or freezes
Solutions:
Check internet: Ensure stable connection
Clear cache: Browser cache and cookies
Close tabs: Free up browser memory
Try different browser: Chrome recommended
Disable extensions: May conflict with Web3
Data Not Updating
Problem: Prices or balances not refreshing
Solutions:
Refresh page: Manual page reload
Check connection: Verify wallet still connected
Switch networks: Reconnect to same network
Clear cache: Force fresh data load
Missing Features
Problem: Cannot see certain functions
Check:
Wallet connection: Must be connected for full features
Network support: Some features network-specific
Staking tier: Premium features need minimum stakes
Browser compatibility: Use supported browsers
Getting Help
Self-Help Resources
Check first:
FAQ section: Common questions answered
Documentation: Complete guides available
Video tutorials: Visual step-by-step help
Community Discord: User experiences and tips
Contact Support
For unresolved issues:
Email: [email protected]
When Contacting Support
Include this information:
Wallet address: Your public address
Network used: Ethereum/BSC/Solana/Polygon
Browser and version: Chrome 95, Safari 15, etc.
Screenshot: Image of the problem
Transaction hash: If transaction-related
Steps to reproduce: What you were trying to do
Emergency Procedures
For urgent security issues:
Suspicious activity: Immediately disconnect wallet
Compromised wallet: Transfer funds to secure wallet
Smart contract issues: Contact emergency support
Large fund problems: Priority support line
Security first: If you suspect your wallet is compromised, secure your funds first, then seek help.
Prevention Tips
Best Practices
Test small amounts first on new features
Keep wallets updated to latest versions
Use hardware wallets for large amounts
Bookmark official site: Avoid phishing
Join official channels: Stay informed of issues
Regular Maintenance
Clear browser cache weekly
Update wallet extensions when available
Check network status before large transactions
Monitor gas prices for optimal timing
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